Return Policy

We aim to ensure your satisfaction with every purchase. Please review our return policy below:

1. Eligibility for Returns:

• • Returns are accepted only for defective, damaged, or incorrect items.
  • Custom or personalized products are non-refundable unless there is a manufacturing defect.

2. Return Process:

1. • To initiate a return, contact us within 7 days of receiving the product at info@brandbanana.com
   • Provide details of the issue along with photos of the product and packaging.

3. Conditions for Return:

1. • Items must be unused and in their original packaging.
   • All accompanying materials (tags, accessories, etc.) must be returned.

4. Refund or Replacement:

1. • Upon approval, you can choose between a replacement or a refund.
   • Refunds will be credited to your original payment method within 7-10 business days.
   • Replacements will be delivered in 7-10 business days.

5. Shipping Costs:

1. • If the issue is due to our error (defective/damaged/incorrect item), we will bear the return shipping cost.
   • For other cases, shipping charges are non-refundable.

6. Non-Returnable Items:

1. • Products damaged due to misuse, improper care, or natural wear and tear.
   • Custom orders or personalized items.

7. Contact Us:
For assistance with returns, email us at Info@brandbanana.com